From our store to your setup
Shipping and delivery
A clear guide to available methods, order tracking and what to check when your package arrives.
Choose
Available methods appear during checkout for the address and items in your order.
Follow
Use the tracking details supplied with the order when tracking is available.
Check
Review the package and order details before discarding the packaging.
Available methods
Delivery and collection methods are displayed during checkout. Availability can depend on the destination, product type and stock location.
Charges and estimates
Any applicable charge and delivery estimate is confirmed during checkout or by support. An estimate is not a guaranteed appointment unless explicitly confirmed.
Receiving an order
Check the package and order details on receipt. Report missing, damaged or incorrect items promptly, and keep the packaging, invoice and relevant photographs.
Tracking and support
When tracking is available, use Shipment Tracking and the details provided with the order. Have your order number ready when contacting support.