A clearer route when something is not right
Returns and refunds
Keep the product, packaging and purchase documents together, then follow the steps below before sending or bringing an item back.
Start here
Request support in three steps
Contact us
Send the order number and a clear description of the request.
Show the condition
Provide photographs of the product, serial label and packaging when requested.
Follow the instructions
Wait for return, branch visit or inspection guidance before moving the product.
Before requesting a return
Keep the invoice, original packaging, accessories, gifts and documentation. Do not remove serial labels or alter the item.
Eligibility
Eligibility depends on product category, condition, reason for return and applicable consumer-protection requirements. Products containing personal data, activated software, hygiene-sensitive items or consumables may require special handling.
Inspection and approval
A support request does not confirm eligibility. The product and supplied items may need inspection before an exchange or refund is approved.
Refund method
Approved refunds are processed using the confirmed method and timing applicable to the original payment. Any lawful deduction must be explained before approval.