Contact Us

Here when the details matter

Talk to people who understand the gear

Whether you are comparing a setup, following an order or planning a store visit, start with the support route that fits your question.

Shams Stores specialists helping creators choose photography and video equipment
Before you buy

Product advice

Ask about compatibility, features and the pieces needed to complete your setup.

Browse products →

After you order

Order support

Keep your order number ready for help with payment, delivery or collection.

Track an order →

Face to face

Visit a store

See branch addresses, telephone numbers, maps and verified opening information.

Find a store →

Help us help you faster

Three useful things to send

1

Your order or model

Share the order number, exact product name or model code.

2

What you need

Tell us what you are trying to do and where you are stuck.

3

A clear photo

For product issues, include the item, label and relevant connection or message.

Send a message

Tell us how we can help

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